Terms of sale

1. Seller

These terms of sale apply to every order placed on this website by a consumer. Seller: [TO COMPLETE: company name, legal form, share capital, company registration numbers, EU VAT number, registered address, contact email and phone].

2. Products and prices

Products are described as accurately as possible; photographs are not contractual and colours may vary slightly between screens. Prices are in euros, all taxes included (VAT applied according to the delivery country), excluding delivery costs shown before payment. Offers are valid while stocks last.

3. Ordering

You order by adding items to your cart, entering your delivery details and paying online. The contract is concluded once payment is confirmed, and a confirmation email is sent to you. If an item becomes unavailable after you have paid, we will tell you without delay and refund you.

4. Payment

Payment is made online by bank card or digital wallet (Apple Pay, Google Pay) through our secure payment provider SumUp. Your card details never reach or are stored by our site. Orders are only shipped once the payment has been collected.

5. Delivery

Delivery times, zones and costs are set out on the "Delivery and returns" page. Outside the European Union, any customs duties, local taxes and clearance fees are paid by the receiver. The seller bears the transport risk until the parcel is handed over.

6. Right of withdrawal

You have 14 days from receipt of your order to withdraw, without giving any reason. To do so, write to us at the email address given in the legal notice, quoting your order number, then send the items back in their original condition within 14 days of telling us. We refund all sums paid, including standard delivery costs, no later than 14 days after receiving your request, and not before we receive the items back. Return costs are at your expense.
For hygiene reasons the following cannot be returned: items unsealed after delivery that cannot be returned (for example certain items worn close to the skin, earrings, hijabs or underwear whose hygiene seal has been removed), and personalised items. [TO COMPLETE: confirm the list of exclusions that applies to the shop.]

7. Legal guarantees

Products benefit from the legal guarantee of conformity (articles L.217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (articles 1641 et seq. of the French Civil Code). In case of a defect, contact us and we will repair, replace or refund as the law requires.

8. Personal data

The data we collect is used to process your order and is handled in line with our privacy policy.

9. Mediation and disputes

In case of a dispute, you can contact our customer service. If no amicable solution is found, you may use a consumer mediator free of charge: [TO COMPLETE: name and contact details of the mediator the shop has joined]. You may also use the European online dispute resolution platform. French law applies; you keep the benefit of the mandatory consumer-protection provisions of your country of residence.